Privacy Policy

Last updated: January 2025

1. Introduction

Chilloutly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Nigerian Data Protection Regulation (NDPR) Compliance

Chilloutly is committed to compliance with the Nigerian Data Protection Regulation (NDPR) 2019. As a data controller, we ensure that all personal data processing activities comply with NDPR requirements, including:

Lawful basis for processing personal data
Transparency in data collection and usage
Purpose limitation and data minimization
Data accuracy and storage limitation
Security of personal data
Respect for data subject rights

We have registered with the National Information Technology Development Agency (NITDA) as required by NDPR and maintain appropriate technical and organizational measures to protect personal data.

3. Information We Collect

Personal Information:

Name, email address, and phone number
Profile information and photos
Payment information (processed securely through third-party providers)
Location data when you use location-based features

Usage Information:

Device information and identifiers
App usage data and interactions
Log files and analytics data

4. How We Use Your Information

To provide and maintain our services
To process payments and transactions
To send you notifications and updates
To improve our app and develop new features
To ensure safety and prevent fraud
To comply with legal obligations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With other users as part of the app's core functionality (e.g., event invitations)
With service providers who assist in operating our app
When required by law or to protect our rights
In connection with a business transfer or merger

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights Under NDPR

As a data subject under NDPR, you have the following rights:

Right to Information: Know what personal data we hold about you
Right of Access: Request and receive a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@chilloutly.com. We will respond to your request within 30 days as required by NDPR.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for more details.

9. Children's Privacy

Our app is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority (NITDA) within 72 hours of becoming aware of the breach, as required by NDPR.

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it in accordance with NDPR requirements.

12. International Data Transfers

If we transfer your personal data outside Nigeria, we ensure appropriate safeguards are in place as required by NDPR, including adequacy decisions, standard contractual clauses, or your explicit consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Complaints

If you believe we have not handled your personal data in accordance with NDPR, you have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) or contact us first at privacy@chilloutly.com so we can address your concerns.

15. Contact Us

For questions about this Privacy Policy or to exercise your NDPR rights, please contact our Data Protection Officer:

Email: privacy@chilloutly.com
Data Protection Officer: dpo@chilloutly.com
Address: Lagos, Nigeria
Phone: +234 XXX XXX XXXX